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How 5zee Handles Your Personal Data

At 5zee, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data collected only for account and payment purposesNo sale of personal data to third partiesRight to access, correct or delete your dataIndia-based account holder protections apply
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5zee How 5zee Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this Privacy Policy, want to access the data we hold about you, or need to request a correction or deletion, our support team handles privacy requests…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address. We log every request and confirm receipt within 24 hours so you always know your query is in the queue.
Live Chat — Account Queries Our live chat team can verify your identity and raise a privacy ticket on your behalf in real time. Available during standard support hours; the agent will escalate data-related cases to the privacy team immediately.
In-Account Support Form Log into your 5zee account, head to the Help section and submit a privacy request form. Your account details are pre-filled, which speeds up identity verification and gets your request processed faster.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply specific, documented practices to every stage of how your data moves through our systems — from the moment you enter a UPI ID to the point we delete inactive account…

Encrypted Storage

All personal data — including UPI IDs, Paytm wallet details and PhonePe numbers — is stored using AES-256 encryption. Encryption keys are rotated on a scheduled basis and access is restricted to authorised personnel only.

Cookie Policy

We use strictly necessary cookies to keep your session active and functional cookies to remember your payment preference. You can manage or reject non-essential cookies through the cookie settings panel in your account dashboard.

Account Security

Two-factor authentication via mobile OTP is available on every 5zee account. We log all login attempts and flag unusual access patterns — such as a new device or unfamiliar location — and notify you by SMS or email within minutes.

Data Retention Schedule

We hold active account data for as long as your account is open. Once you request closure, we retain only the minimum records required by local law for the statutory period, after which all personal data is permanently deleted from our systems.

Third-Party Sharing

We share your data only with payment processors — such as the UPI gateway, Paytm and PhonePe infrastructure partners — strictly to complete your transactions. We do not sell, rent or trade your personal data to marketing companies or data brokers.

Data Correction Requests

You can request a correction to any personal data we hold at any time. Submit the request via live chat or the in-account form, confirm your identity through OTP, and we will update the record within five working days and confirm the change to you.

Common Questions About Your Data at 5zee

These are the questions we receive most often about how we handle personal data, what rights you hold as an account holder, and how to act on those rights. If something is not covered here, our support team can raise a formal privacy request on your behalf through any of the contact channels listed above.

We collect your name, email, mobile number and the payment details you add — UPI ID, Paytm wallet or PhonePe number. We also log device identifiers and session data to protect your account from unauthorised access.

Yes. Submit a data access request through the in-account Help form or via email. After verifying your identity by OTP, we compile and send you a full record of the personal data we hold, usually within five working days.

Contact us via live chat or the in-account form, specify which field is incorrect and provide the correct detail. After OTP verification, we update the record and confirm the change to you within five working days.

Once you close your account, we retain only the records that local law requires us to keep for the statutory period. After that period expires, all remaining personal data is permanently and irreversibly deleted from our systems.

We share payment details only with the gateway providers — UPI networks, Paytm and PhonePe infrastructure — strictly to process your transactions. No marketing company, data broker or unrelated third party receives your payment data.

Submit a deletion request via the in-account Help form or by emailing our privacy address. We verify your identity, confirm the request, and permanently delete your data within the timeframe permitted under applicable local law.

We notify affected account holders by SMS and email as soon as a breach is confirmed, detail what data was involved, and advise the steps to secure your account. We also report incidents to the relevant authority as required by local law.

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